Allan Delacruz

Allan Delacruz

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SOL

Conceptual ticketing & customer support application for highly acclaimed PlayStation^® 4 game, MLB The Show®.

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Goal

Ticketing and customer support tool that builds on top of the Zendesk APIs, utilizes the proprietary game entitlements APIs. Design a user interface that allows a seemless integration of both. Solves the problem of game support team to bounce between interfaces and allows for one single task flow for the team. Long-term benefits are a more streamlined process to deal with the increasing amount of incoming support requests.

Skills Involved

Sketching
Prototyping
HAML/SCSS/jQuery/Rails

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